You will serve as the primary point of contact for existing clients (i.e. clients who have been taken over from the Onboarding team) and work closely with the different teams within Briddge, to ensure the needs of our clients are being met. You are responsible for managing and developing relationships with our clients to ensure their satisfaction with our services.
When a client request comes in, you ensure that solutions are proposed and the necessary work is carried out efficiently, with the help of the different teams within Briddge. You coordinate all agreed activities and you will be involved in planning and organizing the resources needed to carry out these activities.
In doing so, you apply financial controls so that everything is managed in the right direction. You’ll provide them with solicited and unsolicited information about the services we can provide and will make sure they will have an optimal experience with Briddge.
Tasks and Responsibilities
- Plan and monitor ongoing processes and provide effective solutions where necessary, in cooperation with the various teams within the organization
- Identify opportunities to upsell and cross-sell services to your clients
- Delegate, monitor and escalate the incoming issues of clients appropriately, with help of the other teams within Briddge
- Responsible for budget management with regards to fixed fee agreements
- Maintain a detailed and well organized client administration
- Monitor and continuously improve existing and new processes with a view to enhance client service deliveryProactive relationship management through the generation of new business (cross-selling)
If you are a self-starter with a passion for delivering exceptional client services, this might be the perfect job for you!
We are looking for a driven person with commercial skills, a team player and also able to work independently.
Requirements
- Completed Bachelor's degree in Legal and/or a Financial related field, preferably with some experience in a client-facing role
- Excellent communications skills English and Dutch
- Strong problem-solving and analytical skills
- Pragmatic and hands on
- Strong sense of responsibility and able to work under pressure and handle high stress situations
- Helicopter view with a strong ability to prioritize tasks
A certificate of conduct (VOG) is required for the position and a reference check is also part of the application procedure.
Offer
We offer you a challenging job in a positive work environment with a good balance between work and private life and of course with a competitive salary, based on experience and qualifications.
Due to our wide range of services and our rapid growth, we can offer you numerous development opportunities.
Are you interested in this position? Please send your resume and motivation to recruitment@briddge.com stating the position and your name. If you have any questions regarding the vacancy, please contact Pascal van Schooten-van Dam, Recruiter at pascal@briddge.com or 085 - 018 74 71.
